TERMS AND CONDITIONS.
Contract and Cancellation
The contract becomes binding when you place the custom order for goods. By placing the order this may mean that this confirms your agreement to start crafting your goods before the end of the usual cancellation period.
All orders may be cancelled provided they are:
1) in writing, by either letter, fax or email
2) within seven working days counting from the day after the contract was concluded
3) prior to any order commencing
A full refund will be issued.
Please note that once we have started work on crafting your bespoke order, you are contractually bound to honour your part of the contract and this ends your cancellation rights.
At Scottish Heirlooms we want you to be happy at all times and will refund items that fall within the following:
Faulty Items - If you receive an item that is faulty then please return it to us within 7 days and we will send out replacement items straight away. Please note that the postage for the return of the item is to be paid by you. WE DO NOT GIVE REFUNDS ON ITEMS THAT HAVE BEEN MADE TO MEASURE. This does not affect your statutory rights as a customer.
We will not be held liable for measurements incorrectly submitted to us, as all our garments are made to YOUR measurements.
Please ensure that all measurements are correct when placing your order. Please refer to our measurement guide.