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Terms and Conditions

THIS TEMPLATE MAY ONLY BE USED BY YOU IF YOU AGREE TO THE TERMS OF OUR DOCUMENT LICENCE:
 
 
 
Terms and Conditions (basic)[1]
 
(1)      Introduction
 
These terms and conditions govern your use of our website; by using our website, you accept these terms and conditions in full.[2]   If you disagree with these terms and conditions or any part of these terms and conditions, you must not use our website.
 
(2)      Licence to use website
 
Unless otherwise stated, we or our licensors own the intellectual property rights in the website and material on the website. Subject to the licence below, all these intellectual property rights are reserved.
 
You may view, download for caching purposes only, and print pages [or [OTHER CONTENT]][3] from the website for your own personal use, subject to the restrictions set out below and elsewhere in these terms and conditions
 
You must not:
 
(a)      republish material from this website (including republication on another website);
 
(b)      sell, rent or sub-license material from the website;
 
(c)      show any material from the website in public;
 
[(d)     reproduce, duplicate, copy or otherwise exploit material on our website for a commercial purpose;]
 
[(e)     edit or otherwise modify any material on the website; or]
 
[(f)      redistribute material from this website [except for content specifically and expressly made available for redistribution [(such as our newsletter)].]
 
[Where content is specifically made available for redistribution, it may only be redistributed [within your organisation].][4]
 
(3)      Acceptable use
 
You must not use our website in any way that causes, or may cause, damage to the website or impairment of the availability or accessibility of the website; or in any way which is unlawful, illegal, fraudulent or harmful, or in connection with any unlawful, illegal, fraudulent or harmful purpose or activity.
 
You must not use our website to copy, store, host, transmit, send, use, publish or distribute any material which consists of (or is linked to) any spyware, computer virus, Trojan horse, worm, keystroke logger, rootkit or other malicious computer software.
 
You must not conduct any systematic or automated data collection activities (including without limitation scraping, data mining, data extraction and data harvesting) on or in relation to our website without our express written consent.
 
[You must not use our website to transmit or send unsolicited commercial communications.]
 
[You must not use our website for any purposes related to marketing without our express written consent.] 
 
[(4)     Restricted access[5]
 
[Access to certain areas of our website is restricted.] We reserve the right to restrict access to [other] areas of our website, or indeed our whole website, at our discretion.
 
If we provide you with a user ID and password to enable you to access restricted areas of our website or other content or services, you must ensure that that user ID and password is kept confidential. 
 
[We may disable your user ID and password in our sole discretion without notice or explanation.]
 
[(5)     User generated content[6]
 
In these terms and conditions, “your user content” means material (including without limitation text, images, audio material, video material and audio-visual material) that you submit to our website, for whatever purpose.
 
You grant to us a worldwide, irrevocable, non-exclusive, royalty-free licence to use, reproduce, adapt, publish, translate and distribute your user content in any existing or future media. You also grant to us the right to sub-license these rights, and the right to bring an action for infringement of these rights.
 
Your user content must not be illegal or unlawful, must not infringe any third party's legal rights, and must not be capable of giving rise to legal action whether against you or us or a third party (in each case under any applicable law). 
 
You must not submit any user content to the website that is or has ever been the subject of any threatened or actual legal proceedings or other similar complaint.
 
We reserve the right to edit or remove any material submitted to our website, or stored on our servers, or hosted or published upon our website.
 
[Notwithstanding our rights under these terms and conditions in relation to user content, we do not undertake to monitor the submission of such content to, or the publication of such content on, our website.][7]
 
(6)      Limited warranties
 
Whilst we endeavour to ensure that the information on this website [(excluding user content)] is correct, we do not warrant its completeness or accuracy; nor do we commit to ensuring that the website remains available or that the material on the website is kept up-to-date.
 
To the maximum extent permitted by applicable law we exclude all representations, warranties and conditions relating to this website and the use of this website (including, without limitation, any warranties implied by law of satisfactory quality, fitness for purpose and/or the use of reasonable care and skill).
 
(7)      Limitations of liability[8]
 
Nothing in these terms and conditions (or elsewhere on our website) will exclude or limit our liability for fraud, for death or personal injury caused by our negligence, or for any other liability which cannot be excluded or limited under applicable law.
 
Subject to this, our liability to you in relation to the use of our website or under or in connection with these terms and conditions, whether in contract, tort (including negligence) or otherwise, will be limited as follows:
 
[(a)     to the extent that the website and the information and services on the website are provided free-of-charge, we will not be liable for any loss or damage of any nature;]
 
(b)      we will not be liable for any consequential, indirect or special loss or damage;
 
(c)      we will not be liable for any loss of profit, income, revenue, anticipated savings, contracts, business, goodwill, reputation, data, or information;
 
(d)      we will not be liable for any loss or damage arising out of any event or events beyond our reasonable control;
 
(e)      our maximum liability in relation to any event or series of related events will be limited to [AMOUNT].[9]
 
(8)      Indemnity
 
You hereby indemnify us and undertake to keep us indemnified against any losses, damages, costs, liabilities and expenses (including without limitation legal expenses and any amounts paid by us to a third party in settlement of a claim or dispute on the advice of our legal advisers) incurred or suffered by us arising out of any breach by you of any provision of these terms and conditions[, or arising out of any claim that you have breached any provision of these terms and conditions].[10]
 
(9)      Breaches of these terms and conditions
 
Without prejudice to our other rights under these terms and conditions, if you breach these terms and conditions in any way, we may take such action as we deem appropriate to deal with the breach, including suspending your access to the website, prohibiting you from accessing the website, blocking computers using your IP address from accessing the website, contacting your internet service provider to request that they block your access to the website and/or bringing court proceedings against you.
 
(10)    Variation[11]
 
We may revise these terms and conditions from time-to-time. Revised terms and conditions will apply to the use of our website from the date of the publication of the revised terms and conditions on our website. Please check this page regularly to ensure you are familiar with the current version.
 
(11)    Assignment
 
We may transfer, sub-contract or otherwise deal with our rights and/or obligations under these terms and conditions without notifying you or obtaining your consent.
 
You may not transfer, sub-contract or otherwise deal with your rights and/or obligations under these terms and conditions. 
 
(12)    Severability
 
If a provision of these terms and conditions is determined by any court or other competent authority to be unlawful and/or unenforceable, the other provisions will continue in effect. If any unlawful and/or unenforceable provision would be lawful or enforceable if part of it were deleted, that part will be deemed to be deleted, and the rest of the provision will continue in effect.
 
(13)    Exclusion of third party rights
 
These terms and conditions are for the benefit of you and us, and are not intended to benefit any third party or be enforceable by any third party. The exercise of our and your rights in relation to these terms and conditions is not subject to the consent of any third party.[12]
 
(14)    Entire agreement
 
These terms and conditions [, together with our privacy policy,][13] constitute the entire agreement between you and us in relation to your use of our website, and supersede all previous agreements in respect of your use of this website.
 
(15)    Law and jurisdiction[14]
 
These terms and conditions will be governed by and construed in accordance with English[15] law, and any disputes relating to these terms and conditions will be subject to the [non-]exclusive[16] jurisdiction of the courts of England and Wales.
 
[(16)   Registrations and authorisations[17]
 
[We are registered with [TRADE REGISTER]. You can find the online version of the register at [URL]. Our registration number is [NUMBER].][18]
 
[We are subject to [AUTHORISATION SCHEME], which is supervised by [SUPERVISORY AUTHORITY].][19]
 
[We are registered with [PROFESSIONAL BODY]. Our professional title is [TITLE] and it has been granted in the United Kingdom. We are subject to the [RULES] which can be found at [URL].][20]
 
[We subscribe to the following code[s] of conduct: [CODE(S) OF CONDUCT]. [These codes/this code] can be consulted electronically at [URL(S)].[21]
 
[Our VAT number is [NUMBER].][22]]
 
(17)    Our details[23]
 
The full name of our company is [NAME]. 
 
[We are registered in [England & Wales] under registration number [NUMBER].] 
 
Our [registered] address is [ADDRESS]. 
 
You can contact us by email to [EMAIL].
 
 


[1]     There are two main purposes of website terms and conditions: first, they set out the contractual framework for the use of the website; second, they fulfil some of the legal obligations placed upon some kinds of businesses and websites. Our terms and conditions template is intended for use on websites focused on England and Wales; it can, however, be adapted for use in other jurisdictions – although this should only be done by someone with the requisite familiarity with the relevant law of the other jurisdiction. The template is designed for some of the most common kinds of websites: information sites, online brochures/adverts for products and services, personal websites, and similar kinds of sites. It contains optional provisions for websites with restricted access and/or user generated content. It is not on its own sufficient for use on websites which collect personal information (which will also require a privacy policy of some kind) or for ecommerce sites (i.e. those involving payment in relation to goods or services - which will also require legal provisions relating specifically to the goods or services that can be bought on the website). Websites with unusual or non-standard features should always use bespoke terms and conditions. The website terms and conditions template will need to be edited before it is ready for use. Square brackets in the document indicate the sections which need or are likely to need to be edited. However you should carefully review the whole document to ensure that it meets with your requirements. If you have any doubts, you should seek professional advice.
 
[2]     The completed website terms and conditions should be easily accessible on your website, preferably from every page. Ideally, from a legal perspective, users should be asked to expressly agree to these terms (e.g. by clicking an “I agree” button). This is rarely done in relation to general website terms and conditions. If however users have to register to enter a restricted area of the website or to use functionality in the website, you should ensure that they accept the terms and conditions – e.g. by clicking “I accept” on an electronic version of the terms and conditions. You should retain evidence of the acceptance of the terms by each user.
 
[3]     The scope of the licence to use will vary with the site. Consider carefully exactly what your users should be allowed to do with your website and material on your website. 
 
[4]     Where you have content which is specifically available for redistribution, it is usually a good idea to have a more detailed licence setting out the redistribution rights.
 
[5]     This section should be included if your website or parts of your website have (or will in future have) restricted access – e.g. a password-protected area for members.
 
[6]     This section should be included if your website has a bulletin board, chat room, comments feature, or similar user generated content functionality. You will need to think carefully about, first, the terms of the licence which the user grants to you, and second, the restrictions you propose to place upon users.
 
[7]     This provision is intended to disclaim editorial responsibility for user content. This should (it is thought) give you a better chance of gaining the protection of the general defences in Sections 17-19 of the Ecommerce Regulations and the libel-specific defence in Section 1 of the Defamation Act 1996.
 
[8]     This is a very broad exclusion of liability and the courts could hold elements of it unenforceable.
 
[9]     The courts look very closely at liability caps. Amongst other things, an unreasonable liability cap will not be enforceable.
 
[10]    This additional wording is useful, although users may think it unfair to demand an indemnity where liability has not been proven – and in many circumstances, for example in relation to consumers, it will probably not be enforceable.
 
[11]    Changes to the notices will not be retrospectively effective. 
 
[12]    This provision is designed to exclude any rights a third party may have under the Contracts (Rights of Third Parties) Act 1999.
 
[13]    If you collect personal data from users, you should have a privacy policy as well as terms and conditions. You should also refer here to (for example) any terms of sale or terms of subscription which relate to your website.
 
[14]    The questions of what law governs a contract, and where disputes relating to the contract may be litigated, are two distinct questions.
 
[15]    These terms and conditions have been drafted to comply with English law, and the governing law provision should not be changed without obtaining expert advice from a lawyer qualified in the appropriate jurisdiction. (NB in some circumstances the courts will apply provisions of their local law, such as local competition law or consumer protection law, irrespective of a choice of law clause specifying that a different law applies.)   
 
[16]    Choose “non-exclusive” jurisdiction if you may want to enforce the terms and conditions against users outside England and Wales. Otherwise, choose “exclusive jurisdiction”. (NB in some circumstances – particularly where you are contracting with a consumer - your jurisdiction clause may be overridden by the courts.)
 
[17]    This section can be deleted where The Electronic Commerce (EC Directive) Regulations 2002 (aka the Ecommerce Regulations) do not apply. Generally, the Regulations will apply unless a website is entirely non-commercial - i.e. where a website does offer any goods or services and does not involve any remuneration (which includes remuneration for carrying AdSense or other advertising). 
 
[18]    The Ecommerce Regulations provide that where you are “registered in a trade or similar register available to the public” you must provide “details of the register in which the service provider is entered and his registration number, or equivalent means of identification in that register”.
 
[19]    The Ecommerce Regulations provide that “where the provision of the service is subject to an authorisation scheme” you must provide “the particulars of the relevant supervisory authority”.
 
[20]    The Ecommerce Regulations provide that where “the service provider exercises a regulated profession”, it must provide “(i) the details of any professional body or similar institution with which the service provider is registered; (ii) his professional title and the member State where that title has been granted; (iii) a reference to the professional rules applicable to the service provider in the member State of establishment and the means to access them”.
 
[21]    The Ecommerce Regulations provide that “a service provider shall indicate which relevant codes of conduct he subscribes to and give information on how those codes can be consulted electronically”. 
 
[22]    Under the Ecommerce Regulations, where the service provider undertakes an activity that is subject to value added tax, the relevant identification number must be disclosed.
 
[23]    UK companies must provide their corporate names, their registration numbers, their place of registration and their registered office address on their websites. 
 
       Sole traders and partnerships who carry on a business in the UK under a “business name” (i.e. a name which is not the names of the trader/partners or certain other specified classes of name) must also make certain website disclosures: (i) in the case of a sole trader, the individual’s name; (ii) in the case of a partnership, the name of each member of the partnership; and (iii) in either case, in relation to each person named, an address in the UK at which service of any document relating in any way to the business will be effective.
 
       All websites covered by the Ecommerce Regulations must provide a geographic address (not a PO Box number) and an email address.
 
[24]    Please note that it is a condition of the use of this template that you either: (i) retain this credit and these links; or (ii) pay the appropriate licence fee in relation to each website on which the document is used.
 
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TERMS AND CONDITIONS.

Contract and Cancellation

The contract becomes binding when you place the custom order for goods.  By placing the order this may mean that this confirms your agreement to start crafting your goods before the end of the usual cancellation period.

All orders may be cancelled provided they are:

1)   in writing, by either letter, fax or email
2)   within seven working days counting from the day after the contract was concluded
3)   prior to any order commencing

A full refund will be issued.

Please note that once we have started work on crafting your bespoke order, you are contractually bound to honour your part of the contract and this ends your cancellation rights.

Returns Policy

At Scottish Heirlooms we want you to be happy at all times and will refund items that fall within the following:

Faulty Items - If you receive an item that is faulty then please return it to us within 7 days and we will send out replacement items straight away.  Please note that the postage for the return of the item is to be paid by you.  WE DO NOT GIVE REFUNDS ON ITEMS THAT HAVE BEEN MADE TO MEASURE. This does not affect your statutory rights as a customer.

We will not be held liable for measurements incorrectly submitted to us, as all our garments are made to YOUR measurements.

Please ensure that all measurements are correct when placing your order.  Please refer to our measurement guide.